Technical Support Specialist

Job overview

The Technical Support Specialist role is onsite in Fairfax, VA, at $46,000–$52,000 annually. Core Managed provides clients with technology support and exposure to cloud and cybersecurity technologies. The junior-level specialist handles Level 1 incoming issues and helps non-technical users through clear communication and customer service. Working at a client location and alongside senior team members, the role supports client operations while building technical knowledge across systems and security tools.

What you'll do

• Provide Level 1 support for incoming issues
• assist non-technical users
• communicate effectively with clients and staff
• persist in troubleshooting and problem solving
• take ownership of assigned tasks
• follow processes and identify possible improvements
• work at a client location while supporting the company’s clients
• learn about servers, networking, Fortinet/Fortigate firewalls, Hyper-V, Microsoft 365, Azure, Exchange, Active Directory, and cybersecurity. Occasional evening and weekend work is required.

What we're looking for

Skills & competencies

technical support specialist

level 1 support

it help desk

customer service

troubleshooting

microsoft 365

azure

cybersecurity

fairfax va

core managed

$46k–$52k annual

occasional evenings and weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Full medical benefits from the first day
• annual bonus
• 18 days of paid time off
• 401(k) with 4% match.

Why this role

Junior-level role with an associate degree required and bachelor’s degree preferred. The posting lists full medical benefits from the first day, annual bonus, 18 days of PTO, and 401(k) with 4% match.

About the employer

Core Managed is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.