Client Support Associate

Job overview

The Client Support Associate role is onsite in Swansea, MA. Pay is $16–$17 per hour. The seasonal position supports Jackson Hewitt office visitors and helps provide a welcoming client experience. The associate engages with current and prospective clients, supports appointment flow, and keeps clients informed and engaged while they wait. The role also distributes marketing materials and follows up with clients, helping offices maintain client relationships and service.

What you'll do

• Welcome and engage clients
• confirm appointments
• follow up with past and potential clients
• distribute marketing materials
• keep clients engaged during wait times
• use basic computer skills and troubleshoot as needed.

What we're looking for

Skills & competencies

client support associate

seasonal

customer service

appointment confirmation

client follow-up

marketing materials

tax office

swansea ma

jackson hewitt

$16–$17/hour

tax preparation training

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Earned wage access, employee discounts, flexible schedule, advancement opportunities, training and development, low-cost health, dental, and vision benefits, tax preparation training, PTIN reimbursement, continuing tax education, referral bonuses, and eligible medical and 401(k) options.

Why this role

Seasonal role; full-time and part-time positions are available; customer service or sales experience preferred but not required; free tax preparation training and PTIN registration reimbursement are offered.

About the employer

Jackson Hewitt - CLP is hiring for this role. Industry: Tax Preparation Services. Sector: 54.