Collections Agent

Job overview

The Collections Agent role is onsite in Las Cruces, NM, with stated pay of $12.65–$14.51 per hour. MCI Careers provides professional recovery-agent training and contact-center technology for account resolution. The agent contacts consumers about past-due accounts, understands their circumstances, and negotiates payment arrangements with empathy and professionalism. The work supports timely account recovery while following required scripts, policies, and procedures.

What you'll do

• Use contact technology and recovery strategies to locate account holders
• assess customer circumstances and payment options
• negotiate payment terms
• make outbound and receive inbound calls
• follow scripts and procedures
• address common collection-call challenges
• meet monthly goals
• attend meetings and training.

What we're looking for

Skills & competencies

collections agent

account recovery

payment negotiation

customer service

contact center

inbound calls

outbound calls

paid training

las cruces nm

mci careers

$12.65–$14.51/hr

full-time

Work arrangement

• Weekend coverage required

Why this role

Paid on-the-job training is provided; prior contact-center, customer-service, technical-support, sales, or back-office experience is required.

About the employer

MCI Careers is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.