Guest Service Agent

Job overview

The Guest Service Agent is an onsite role based in Johnston, IA. The pay range is $15.50–$16.50 per hour, supporting the front desk operations at Great Lakes Management Group. This role serves as the face of the hotel, responsible for creating welcoming guest experiences. The agent manages reservations, check-ins, and inquiries to ensure high-quality service from arrival to departure.

What you'll do

• Greet guests, process check-ins/check-outs, manage reservations, provide information on amenities, and resolve guest concerns.

What we're looking for

Skills & competencies

part-time

day shift

johnston ia

glmg

hospitality

front desk

customer service

hotel

guest experience

entry level

$15.50-$16.50/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life insurance, PTO, paid holidays, hotel discounts, career growth.

Why this role

USA TODAY Top Workplaces Award Winner 2024-2026.

About the employer

Great Lakes Management Group is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.