Office Manager — Versailles Main

Job overview

The Office Manager role is onsite in Versailles, KY. Compensation is not specified. The position oversees general operations at the City National Bank of WV branch and supports the Branch or Regional Manager. The manager helps ensure quality customer service, supports branch staff, and promotes the bank’s products and services. The role also handles customer accounts and service issues, assists with loan applications, and contributes to branch production and compliance goals.

What you'll do

• Oversee general branch operations and support staff supervision
• execute phone, platform, and customer-service standards
• promote and sell bank products and services
• coach staff on cross-selling and referrals
• maintain knowledge of products, systems, policies, and procedures
• resolve routine and complex customer service issues
• assist with loan applications and retail loan closings
• meet production goals for retail loans, checking accounts, and mortgage referrals
• develop customer relationships and community involvement
• act as primary branch contact when the Branch Manager is absent
• complete training and follow regulatory, audit, and compliance requirements.

What we're looking for

Skills & competencies

office manager

versailles ky

city national bank of wv

full-time

onsite

branch operations

customer service

staff coaching

bank products

loan applications

sales and referrals

high school diploma

Work arrangement

• Weekend coverage required

Why this role

Full-time, non-exempt position. Previous supervisory experience and banking experience are preferred; a high school diploma or equivalent is required.

About the employer

City National Bank of WV is hiring for this role. Industry: Commercial Banking. Sector: 52.