Branch Services Manager

Job overview

The Branch Services Manager role is onsite in Attica, OH. Compensation is not specified. The manager oversees operations at an assigned Sutton Bank branch. The role ensures teller-line functions follow regulations and company procedures while managing staffing, scheduling, customer service, security, and sales-referral activities. It supports compliant branch operations and customer banking needs.

What you'll do

• Manage teller-line staff and monitor performance
• operate a teller terminal and assist customers with transactions and questions
• monitor branch physical security systems and train staff on safety and security procedures
• schedule tellers
• maintain cashbooks, audit logs, compliance documents, manuals, and communication logs
• authorize transactions and exceptions
• implement policies and procedures and correct discrepancies
• work with the Market Manager on sales goals and referrals
• conduct staff meetings
• coordinate annual training
• mentor employees and support performance management.

What we're looking for

Skills & competencies

branch services manager

banking

branch operations

teller operations

staff supervision

customer service

compliance

cash management

branch security

attica oh

sutton bank

sales referrals

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or GED, two years of related banking experience or training, and one year of prior supervisory experience; equivalent combinations of education and experience may qualify.

About the employer

Sutton Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.