IT Services Technician – Memphis

Job overview

The IT Services Technician – Memphis role is onsite in Memphis, TN, with occasional on-call or after-hours support. The stated base salary is $61,200–$91,800 per year. The role supports SpaceXAI’s IT Services team, which provides technical assistance and connectivity for employees; the company’s stated mission is to create AI systems that understand the universe and aid humanity’s pursuit of knowledge. This technician provides second-line support, resolves complex hardware, software, and network issues, and helps maintain secure, reliable technology operations. The role also supports IT projects, documentation, onboarding and offboarding, and guidance for Level 1 technicians.

What you'll do

• Provide second-line assistance for hardware, software, and network issues
• diagnose complex technical problems
• administer user accounts and access
• deploy and maintain hardware and software
• monitor systems and perform updates and basic server administration
• document tickets and escalate unresolved issues
• maintain knowledge-base materials
• support IT projects
• mentor Level 1 technicians
• follow IT security and data-protection policies
• support onboarding and offboarding.

What we're looking for

Skills & competencies

it services technician

memphis tn

spacexai

second-line support

help desk

hardware support

network troubleshooting

active directory

windows

macos

server administration

it service management

onboarding support

$61,200–$91,800/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity, medical, vision and dental coverage, 401(k), short- and long-term disability insurance, life insurance, discounts, and other perks.

Why this role

The posting describes occasional on-call or after-hours support and a hands-on role in a small, mission-focused organization.

About the employer

SpaceXAI is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.