Technology Support Specialist III

Job overview

The Technology Support Specialist III role is onsite in Columbia, SC. Compensation is not specified. The position supports a client in the healthcare insurance industry and provides assistance for its DEX application. The role exists to help application users resolve issues and achieve their intended outcomes. By documenting solutions, escalating complex problems, and identifying recurring issues with clinical and product teams, the specialist contributes to a better user experience and product functionality.

What you'll do

• Learn and provide customer technical support for the DEX application
• serve as the initial contact for customer inquiries
• troubleshoot issues, provide guidance, and document solutions
• escalate complex problems
• identify recurring issues and work with clinical and product teams
• and create or update knowledge-base instructions and FAQs.

What we're looking for

Skills & competencies

technology support specialist iii

columbia sc

dp professionals

healthcare insurance

dex application

technical support

customer inquiries

troubleshooting

knowledge base

clinical team collaboration

product support

ms office

Work arrangement

• Weekend coverage required

Why this role

Requires two years of technical help desk or other job-related experience, plus qualifying education or equivalent experience. Healthcare and diagnostic testing knowledge and MS Office experience are required.

About the employer

DP Professionals is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.