Customer Service Representative — Central Time Zone, 9-Hour Shifts

Job overview

The Customer Service Representative role is onsite in Harrisburg, PA. It requires five 9-hour shifts per week scheduled between 6:00 AM and 9:00 PM Central Time; schedules may change based on operational needs, and weekend and holiday work may be required. Compensation is not specified. The representative handles high volumes of inbound calls from existing customers, answers program questions, and troubleshoots online portal issues. The role supports customer satisfaction by emphasizing first-call resolution and completing training and refreshers to stay current with processes.

What you'll do

• Manage high-volume inbound calls from existing customers
• address program inquiries
• troubleshoot online portal issues
• work toward first-call resolution
• complete comprehensive training, a nesting period, and ongoing refreshers.

What we're looking for

Skills & competencies

customer service representative

harrisburg pa

onsite

inbound calls

call center

online portal troubleshooting

first-call resolution

9-hour shifts

central time zone

weekends and holidays

full-time

high school diploma or equivalent

Work arrangement

• Weekend coverage required

Benefits & perks

• Dental, health, and vision insurance after 90 days of employment.

Why this role

Five 9-hour shifts per week; weekend and holiday availability required; dental, health, and vision insurance offered after 90 days.

About the employer

Clark Resources is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.