Overnight Customer Service Representative

Job overview

The Overnight Customer Service Representative role is onsite in Palm Desert, CA; pay is $16.90 per hour. The position supports Planet Fitness members, prospective members, and guests at the club. The representative helps create a positive member experience by greeting visitors, supporting membership sales and account services, answering questions, and maintaining club cleanliness. The role also directs service issues to a manager or team lead when needed.

What you'll do

• Greet potential members
• answer calls and provide information
• conduct tours
• assist with check-ins, sign-ups, cancellations, amenity use, and account updates
• address member service questions and refer issues as needed
• help maintain club cleanliness.

What we're looking for

Skills & competencies

customer service representative

overnight

member services

membership sales

front desk

customer experience

club cleanliness

palm desert ca

planet fitness

$16.90/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Free membership for the employee and one family member or friend, health, dental and vision insurance, critical illness and accident insurance, short-term disability, voluntary life and pet insurance, HSA, appreciation program, and advancement opportunities.

Why this role

The title identifies the role as overnight; the posting describes the position as full-time or part-time and non-supervisory.

About the employer

Planet Fitness - PF Baseline Fitness is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.