Customer Service Agent, Part-Time

Job overview

The Customer Service Agent role is onsite in Charlotte, NC, with a stated pay rate of $19 per hour. The position connects Empire Auto Parts with regional collision repair shop customers. The agent answers questions about auto parts, pricing, availability, and shipping; processes orders and returns; and resolves customer issues. Coordination with warehouse, shipping, and dispatch teams helps ensure accurate order fulfillment and customer satisfaction.

What you'll do

• Develop knowledge of auto collision parts and products
• respond primarily by phone to questions about compatibility, pricing, availability, and shipping
• process orders, returns, and exchanges
• resolve or escalate complaints
• stay informed about inventory and product updates
• coordinate with warehouse, shipping, and dispatch
• collect customer feedback.

What we're looking for

Skills & competencies

customer service agent

part-time

auto parts

collision repair

customer inquiries

order processing

crm

english and spanish

charlotte nc

empire auto parts

$19/hr

no weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training
• paid sick days
• paid holidays including one floating holiday
• weekly pay
• free company apparel
• free parking.

Why this role

Part-time role; Monday–Friday work week with no weekends; bilingual English and Spanish, call center experience, and automotive or collision repair customer service experience are listed qualifications or skills.

About the employer

Empire Auto Parts, LLC is hiring for this role. Industry: Automotive Parts and Accessories Retailers. Sector: 44.