Inbound Technical Support Representative

Job overview

The Inbound Technical Support Representative role is onsite in Dallas, TX, with compensation of $14.35–$17.35 per hour. MCI Careers offers project openings supporting recognizable brands and provides paid on-the-job training. This entry-level role handles customer support interactions, troubleshooting account issues, resolving concerns, and offering products or services when appropriate. It contributes to customer satisfaction through accurate, professional service and effective issue resolution.

What you'll do

• Handle inbound and outbound customer contacts
• troubleshoot and resolve issues
• research systems and coordinate with other departments
• document and process claims
• follow knowledge-base guidance, scripts, policies, and procedures
• escalate issues when needed
• attend training and meetings
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

technical support

customer service

inbound calls

troubleshooting

account support

upselling

paid training

entry-level

dallas tx

mci careers

$14.35–$17.35/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid on-the-job training.

Why this role

Paid on-the-job training; prior contact center experience is not required.

About the employer

MCI Careers is hiring for this role. Industry: Document Preparation Services. Sector: 56.