Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is hybrid in Park Ridge, IL, with work-from-home opportunities after six months of training, one to two days per week. The posting lists annual compensation of $40,000–$50,000. The role supports John Tyler Carlson’s State Farm agency and its customers. The position helps the agency deliver customer experiences that support its growth by resolving inquiries, assisting with policy updates and claims, and coordinating with colleagues. It contributes to community service through accurate customer records and responsive support for policyholders.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions
• coordinate with agency team members and anticipate community members’ needs.

What we're looking for

Skills & competencies

customer service representative

insurance agency

state farm agent

customer inquiries

policy information

policy changes

claims processing

hybrid

park ridge il

spanish preferred

$40,000–$50,000 per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA, performance-based bonus, competitive salary, dental and health insurance, flexible schedule, advancement opportunities, paid time off, training and development, and vision insurance.

Why this role

Work-from-home flexibility is available one to two times per week after six months of training. Bilingual Spanish is preferred.

About the employer

John Tyler Carlson - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.