Senior Case Manager

Job overview

The Senior Case Manager role is onsite in New York, NY, and includes office, telephone, and home visits as well as commuting within the Bronx. Compensation is $60,000–$61,000 per year. BronxWorks provides programs supporting individuals and families across areas including workforce development, children, youth, families, seniors, and homelessness prevention. The case manager helps clients access public benefits, resources, and services by assessing needs, coordinating referrals, and monitoring progress. The role also supports program quality and contractual compliance through accurate records, follow-ups, and reporting.

What you'll do

• Conduct participant intakes and assessments
• enter data into the Participant Tracking System and Salesforce
• provide referrals and client advocacy
• conduct monthly follow-ups
• monitor service delivery and client progress
• establish quality assurance processes
• monitor contractual compliance
• document client interactions
• participate in outreach events
• meet with program leadership
• submit monthly reports
• maintain case files and coordinate referrals.

What we're looking for

Skills & competencies

new york ny

bronxworks

senior case manager

client advocacy

public benefits

government entitlements

intake and assessment

service referrals

salesforce

program compliance

monthly reporting

$60k–$61k

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree and one year of experience in benefits and government entitlements; bilingual ability is preferred.

About the employer

BronxWorks is hiring for this role. Industry: Services for the Elderly and Persons with Disabilities. Sector: 62.