Customer Service Lead
Employment type
Full-time
Work setting
On-site
Location
Fort Myers, FL
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Customer Service Lead is an onsite, full-time position located in Fort Myers, FL, with compensation not specified. This role supports the Cornerstone Building Brands team by overseeing customer care operations and supporting team members. The role exists to plan daily activities, resolve escalated customer issues, and conduct training. By optimizing workflow and ensuring high service levels, the lead contributes to the company's commitment to customer satisfaction.
What you'll do
- Plan daily activities
- assign tasks
- oversee credit memo process
- interact with customers
- monitor service dashboards
- resolve escalated issues
- conduct training
- support process improvements.
What we're looking for
- Skills & competencies
- full-timeday shiftfort myers flcustomer service leadleadershipbuilding productscrmtrainingoperations
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, and vision benefits starting day 1, PTO, paid holidays, 401k, tuition reimbursement.
Why this role
Leadership role in a leading building products manufacturer.
About the employer
Cornerstone Building Brands is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: a3aa681a-e65f-4bca-8afa-588cfdc3efb7