Director, Partner Success

Job overview

The Director, Partner Success role follows an office-first arrangement in Baltimore, MD, with onsite work at least four days per week. The anticipated base salary is $150,000–$175,000 per year. Metropolis builds technology for parking, mobility, and real estate. The director owns success and retention for a portfolio of strategic partners, translating partner objectives into coordinated work across product, data, operations, and finance. The role demonstrates partner value, resolves escalations, and identifies opportunities to grow existing accounts and services.

What you'll do

• Own partner success and retention for strategic accounts
• serve as the primary relationship owner and internal partner advocate
• align partner objectives with internal teams
• manage portfolio financial performance and budgets
• produce weekly updates and monthly and quarterly business reviews with the Data team
• promote adoption of products and services
• lead escalation resolution and root-cause follow-through
• identify portfolio growth opportunities.

What we're looking for

Skills & competencies

partner success

director

baltimore md

office-first

four days in office

base salary $150k–$175k

strategic accounts

client retention

account growth

financial performance

executive relationships

cross-functional leadership

5–10% travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare benefits, 401(k), short- and long-term disability coverage, basic life insurance, stock options, and bonus plans may be available.

Why this role

The role includes approximately 5–10% travel for partner meetings, team meetings, and corporate events.

About the employer

Metropolis is hiring for this role. Industry: Lessors of Nonresidential Buildings (except Miniwarehouses). Sector: 53.