Call Center Representative

Job overview

The Call Center Representative role is onsite in Chicago, IL. Compensation is $60,000–$65,000 per year. Entertainment Travel Associates describes its work as creating tailored travel solutions through customer service and partnerships. The role exists to answer customer questions, provide accurate information, and address service concerns. By resolving routine issues, referring complex inquiries, and recording interaction details, the representative supports consistent service and customer satisfaction.

What you'll do

• Handle incoming customer calls about company products and services
• explain procedures and available options
• listen to concerns and determine next steps
• resolve routine issues and refer complex inquiries to the appropriate team
• record interaction details according to established procedures
• follow service guidelines and collaborate with team members.

What we're looking for

Skills & competencies

call center representative

chicago il

entertainment travel associates

onsite

full-time

$60,000–$65,000/year

incoming calls

customer service

issue resolution

call documentation

travel solutions

training

career development

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive training and ongoing guidance
• career development opportunities
• collaborative work environment
• hands-on exposure to marketing campaigns, brand promotions, and customer engagement strategies.

Why this role

Structured training and opportunities for career development based on performance.

About the employer

Entertainment Travel Associates is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.