Complaint Analyst

Job overview

The Complaint Analyst role is in-office, with the listing identifying Buffalo, NY; the description also names offices in Chicago, IL, Lake Mary, FL, and Kennesaw, GA. Pay is $20–$25 per hour. Mandarich Law Group is a creditor-rights law firm. The analyst reviews customer complaints, documents resolutions and follow-up, and conducts program-level analysis to identify trends and root causes. The work supports compliance with complaint policies, procedures, and service-level agreements and informs recommendations for process and training improvements.

What you'll do

• Ensure complaint-program policies, procedures, and service-level agreements are met
• investigate and evaluate customer complaints at the account level
• document resolutions and required follow-up
• conduct root-cause analysis and research issues
• identify trends, draw conclusions, make recommendations, and assist with employee-training enhancements.

What we're looking for

Skills & competencies

full-time

complaint analyst

buffalo ny

mandarich law group

in-office

monday-friday

8am-5pm

complaint investigation

root cause analysis

customer complaints

$20-$25/hr

legal industry

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental coverage
• 401(k) with company match
• paid time off
• paid parental leave.

Why this role

In-office position with weekday hours of 8:00 a.m.–5:00 p.m. in the respective time zone; high school diploma or equivalent required.

About the employer

Mandarich Law Group, LLP is hiring for this role. Industry: Offices of Lawyers. Sector: 54.