Customer Experience Coordinator — Veterinary Emergency

Job overview

The Customer Experience Coordinator role is onsite in Midlothian, VA; compensation is $18–$25 per hour. Veterinary Emergency Group’s mission is to help people and their pets when they need it most, and this role supports the hospital’s customer-focused emergency experience. The coordinator guides customers through their hospital experience before, during, and after visits, while helping the medical team stay informed about customer needs. The role combines communication, empathetic problem-solving, payment processing, and follow-up to support a smooth experience for customers and their pets.

What you'll do

• Greet customers in person, by phone, and online
• manage calls, emails, and texts and route urgent medical calls to a doctor
• listen and resolve concerns
• update nursing staff and doctors on customer needs
• provide confidential guidance on financial options and end-of-life decisions
• process payments
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

veterinary emergency

customer service

pet care

midlothian va

veg

hospital communications

payment processing

customer follow-up

rotating nights

weekends and holidays

$18–$25/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness benefits start on day one
• 401(k) match
• paid parental leave
• flexible work schedules
• employee referral program
• possible equity eligibility after one year
• travel stipend amounts vary by credential status.

Why this role

The posting requires availability for nights, weekends, and holidays on a rotating or as-needed basis, and at least two years of customer service experience.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.