Program Manager, Critical Infrastructure Service

Job overview

The Program Manager, Critical Infrastructure Service role is remote and based from home; the listing location is Boston, MA. Compensation is $125,000–$140,000 per year. Reporting to the Senior Director of the Broadband Services Division, the role oversees inside-plant service needs for a large telecommunications customer.

What you'll do

• Manage technicians delivering preventive maintenance
• track open tickets and communicate status
• address customer service and equipment requests and escalate as needed
• arrange and schedule repairs
• order repair parts
• review schematics and inspection reports
• maintain preventive and emergency maintenance reports for customer review.

What we're looking for

Skills & competencies

program manager

remote

boston ma listing location

critical infrastructure

telecommunications services

preventive maintenance

service contracts

customer support

$125k–$140k

national power

Work arrangement

• Weekend coverage required

Benefits & perks

• Three weeks of paid vacation after 90 days, prorated in the first year
• up to nine paid holidays
• paid sick time
• company-paid life and disability insurance
• medical, dental, and vision plans
• 401(k) match
• HSA and FSA.

Why this role

The posting prefers 10+ years managing facilities electrical powering and cooling service and experience managing service-provider teams. No travel is expected.

About the employer

National Power, LLC is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.