Customer Solutions Representative - Collector
Compensation
$48k – $54k /yr
Employment type
Full-time
Work setting
On-site
Location
Jacksonville, FL
Schedule
Day shift
Posted
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Job overview
The Customer Solutions Representative - Collector is an onsite role based in Jacksonville, FL, with a salary range of $47,840 - $54,080 per year. This position supports the auto loan collections team at Ally Financial. This role involves proactive outbound and inbound calling to assist customers with auto loan accounts. The representative negotiates payment arrangements, resolves account discrepancies, and maintains professional standards to mitigate loss while providing exceptional customer service.
What you'll do
- Make outbound and handle inbound calls
- contact customers regarding late payments
- negotiate payment arrangements
- resolve account discrepancies
- document interactions
- meet performance metrics.
What we're looking for
- Skills & competencies
- full-timeday shiftjacksonville flallycollectorcustomer servicecollectionsonsiteweekend requiredincentive eligible$47k-$54k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401K with match, PTO, tuition reimbursement, parental leave, student loan pay downs.
Why this role
Requires high school diploma or GED; bilingual Spanish skills are a plus.
About the employer
Ally is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- International, Secondary Market, and All Other Nondepository Credit Intermediation
- Occupation code
- 43-3011.00
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Listing ID: a3582eca-f6ec-44d0-9db8-119bdbca955a