Customer Service Department Manager

Job overview

The Customer Service Department Manager is an onsite role based in Irving, TX, offering a salary range of $85,000 to $100,000 per year. This position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. The role exists to empower teams to deliver exceptional customer experiences. The manager is responsible for training team leads, overseeing daily department operations, evaluating procedures, and resolving escalated customer issues to ensure high performance and efficiency.

What you'll do

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

irving tx

uline

customer service

management

onsite

bachelor's degree

$85k-$100k

drug-free workplace

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance, fitness center.

Why this role

Includes 401(k) with 6% employer match starting day one, tuition assistance, and access to a fitness center.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.