Supervisor — Neurosurgery Contact Center

Job overview

The Supervisor — Neurosurgery Contact Center works onsite in West Bloomfield, MI. Compensation is not specified. The role supports Henry Ford Health’s Department of Neurosurgery by ensuring patients have seamless access to neurosurgical providers and sites. The supervisor leads contact-center staff and monitors service, quality, productivity, and scheduling performance. The role supports efficient ambulatory access and department operations through staff development, reporting, and collaboration with department leadership.

What you'll do

• Lead and direct staff in neurosurgery contact, Specialty Services, and Radiology Services ambulatory access structures
• communicate and monitor performance standards
• use complex reporting tools to measure productivity and performance
• oversee operational and technical supervision
• develop training materials
• provide recommendations for hiring and disciplinary actions
• collaborate with department leadership on organizational initiatives and service quality.

What we're looking for

Skills & competencies

contact center supervisor

neurosurgery

patient access

appointment scheduling

staff leadership

performance reporting

epic

genesys

salesforce crm

west bloomfield mi

henry ford health

ambulatory services

Work arrangement

• Weekend coverage required

Benefits & perks

• Career growth, collaboration with diverse teams, continuous learning, and professional development.

Why this role

Requires an associate degree or 60 college credits, two years of appointment scheduling experience, EMR experience such as Epic, Microsoft Office proficiency, complex telephony experience such as Genesys, and ability to run complex reports in Genesys and Salesforce CRM.

About the employer

Henry Ford Health is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.