Customer Support Specialist

Job overview

The Customer Support Specialist role is an onsite position based in Wadsworth, IL. Compensation is specified as $27 to $32 per hour, and this role supports the Kenosha branch of Uline, a leading distributor of shipping and packaging materials. This role exists to provide legendary service by processing customer orders, offering product recommendations, and handling account inquiries. The specialist acts as a product and solutions expert, building business relationships through phone, email, and chat to ensure customer needs are met efficiently.

What you'll do

• Process customer orders, make product recommendations, handle account inquiries, answer product/pricing/shipping questions, build business relationships, and assist with website navigation.

What we're looking for

Skills & competencies

full-time

day shift

wadsworth il

customer service

uline

onsite

no on-call

no travel

$27-$32/hr

$2 shift differential

entry-level

problem solving

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance, on-site fitness center.

Why this role

Includes $2 shift differential and significant growth potential.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.