Manager, Customer Support
Compensation
$85k – $120k /yr
Employment type
Full-time
Work setting
On-site
Location
Fort Collins, CO
Schedule
Day shift
Posted
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Job overview
The Manager, Customer Support is an onsite role based in Fort Collins, CO. The salary range is $85,000 to $120,000 per year. This role leads service operations for the Americas region. This role oversees end-to-end service processes, including RMAs, service pricing, and order management, driving operational excellence and customer satisfaction.
What you'll do
- Oversee customer service operations
- define and report KPIs
- manage intercompany logistics
- oversee RMA lifecycle
- resolve operational issues
- ensure compliance with trade regulations.
What we're looking for
- Skills & competencies
- full-timeday shiftfort collins co$85k-$120kcustomer supportservice operationssaprmasemiconductorindustrialonsiteno weekendsno on-call
- Work arrangement
- Weekend coverage required
Benefits & perks
- Annual pay-for-performance incentive plan, discounted Employee Stock Purchase Plan, medical, disability, life insurance, 401(k), tuition reimbursement.
Why this role
SAP Service Operations experience, factory service support, and semiconductor/industrial sector knowledge.
About the employer
Advanced Energy is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-1011.00
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Listing ID: a2faea0a-8c08-4ad8-b8e6-ded203f34492