Computer Repair Service Operations Supervisor

Job overview

The Computer Repair Service Operations Supervisor is an onsite role in Charlotte, NC. Compensation is not specified. The position supports Micro Center’s Computer Service Repair Department and Knowledge Bar. The role leads department operations and associates while managing service goals, inventory, vendor relationships, customer service, staffing, and shop certification standards to support efficient repairs and a strong customer experience.

What you'll do

• Lead and guide Computer Service Repair and Knowledge Bar associates
• oversee parts orders, returns, inventory counts and quality control
• manage service performance goals, vendor relationships and vendor P&Ls
• support staffing, training and scheduling
• maintain shop certifications and the parts room
• address customer service issues.

What we're looking for

Skills & competencies

computer repair

service operations

supervisor

charlotte nc

micro center

customer service

inventory management

vendor relations

staff training

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision coverage for regular full-time associates
• 401(k) with company match
• paid time off
• employee discounts
• tuition reimbursement and education discounts
• job training
• career advancement opportunities.

Why this role

A+ and Apple certifications are required within 120 days of hire; shifts may include mornings, nights, weekends and holidays.

About the employer

Micro Center C Corporation is hiring for this role. Industry: Electronic and Precision Equipment Repair and Maintenance. Sector: 81.