Recovery and Collections Agent

Job overview

The Recovery and Collections Agent role is onsite in Charlotte, NC. Compensation is not specified. The position supports Smith Debnam’s legal services for businesses and individuals in the Carolinas by collecting assets and helping clients resolve financial and legal issues.

What you'll do

• Call consumers about past-due accounts and negotiate payoffs, settlements, or payment plans
• communicate respectfully with distressed consumers
• document payment plans
• handle inbound and outbound calls and daily work logs
• update electronic case files
• use skip-tracing tools
• complete client regulatory compliance certifications.

What we're looking for

Skills & competencies

recovery and collections agent

collections

debt recovery

payment plans

consumer communication

skip tracing

legal case files

charlotte nc

smith debnam

customer service

high school diploma required

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salaries, quality benefit programs, and flexible work hours.

Why this role

The role combines consumer collections with legal case-file processes and client compliance certifications.

About the employer

Smith Debnam Narron Drake Saintsing & Myers, LLP is hiring for this role. Industry: Offices of Lawyers. Sector: 54.