Customer Service Representative (Part-Time)

Job overview

The Customer Service Representative (Part-Time) role is onsite in Las Cruces, NM, with pay of $12.65–$14.51 per hour. MCI provides customer experience, business process outsourcing, and technology solutions to organizations across multiple industries. The representative supports customers through inbound and outbound calls, account and claim processing, clear explanations, and timely issue resolution. The role contributes to customer experience by aiming for first-call resolution and escalating complex concerns when needed.

What you'll do

• Handle inbound and outbound customer calls
• listen to concerns and provide timely resolutions
• use internal systems to manage accounts, process claims, and retrieve information
• identify opportunities to upsell or upgrade products and services
• explain products, services, and processes
• escalate complex issues
• work toward first-call resolution
• stay current with training, meetings, and process updates
• maintain attendance and punctuality.

What we're looking for

Skills & competencies

customer service representative

part-time

las cruces nm

mci careers

inbound calls

outbound calls

account management

claims processing

customer support

first-call resolution

$12.65–$14.51/hour

microsoft office

Work arrangement

• Weekend coverage required

Why this role

Part-time customer support role involving both inbound and outbound calls, account management, claims, and first-call resolution.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.