Service Advisor

Job overview

The Service Advisor role is onsite in Lynn, MA. Compensation is not specified; the posting describes pay as competitive. Kelly Honda is part of the Kelly Automotive Group, a family-owned dealership group focused on customer service. The advisor determines customers’ vehicle repair and service needs, keeps them informed about vehicle progress, and supports service quality and customer satisfaction. The role also coordinates technicians’ work, parts ordering, job timing, retail promotions, and quality-control activities.

What you'll do

• Meet with customers to determine vehicle repair and service needs
• build customer relationships
• update customers on vehicle progress
• oversee technicians’ time management, parts ordering, and job completion times
• support sales and retail promotions
• oversee and participate in quality control
• help develop and document standard operating procedures.

What we're looking for

Skills & competencies

service advisor

service writer

lynn ma

kelly honda

automotive service

customer service

vehicle repair

technician coordination

parts ordering

quality control

high school diploma

commercial driver’s license

paid training

medical and dental

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental coverage from day one
• 401(k) after 90 days
• paid time off
• sick time
• vacation time
• paid training
• career advancement opportunities.

Why this role

The posting requires automotive service advisor experience, a high school diploma or equivalent, a valid commercial driver’s license, and accredited training in service advisor skills, customer satisfaction, and quality control.

About the employer

Kelly Honda is hiring for this role. Industry: New Car Dealers. Sector: 44.