Front Office Supervisor

Job overview

Front Office Supervisor is an onsite role in San Rafael, CA. Compensation is not specified in the structured pay information. The supervisor supports the hotel’s front desk and its guest check-in and check-out experience. The role guides front desk staff and helps coordinate reservations, guest concerns, scheduling, and shift coverage. Its purpose is to maintain a welcoming, efficient front office and support smooth daily hotel operations.

What you'll do

• Supervise front desk agents
• manage guest reservations
• address guest concerns
• assist with staff training and guidance
• help manage scheduling and shift coverage
• support seamless check-in and check-out experiences
• report to the Front Office Manager.

What we're looking for

Skills & competencies

front office supervisor

san rafael ca

embassy suites by hilton

hotel operations

front desk

guest reservations

guest service

staff supervision

scheduling

weekend work

holiday work

healthcare benefits

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• medical, dental, and vision benefits
• 401(k) with guaranteed 4% match and no vesting period
• hotel and food and beverage discounts
• access to earned wages before payday.

Why this role

The posting states that weekend and holiday work is required and schedules may include evenings. Benefits include healthcare, PTO, and a 401(k) match.

About the employer

Embassy Suites by Hilton San Rafael at Marin Center is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.