Contact Center Administrator
Employment type
Full-time
Work setting
On-site
Location
Defiance, OH
Schedule
Day shift
Posted
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Job overview
The Contact Center Administrator role is onsite in Defiance, OH; compensation is not specified. The position supports SB Financial Group’s Contact Center, which serves customers across multiple interaction channels. The role oversees daily contact center operations, staff development, service quality, performance reporting, compliance, and process improvement to support customer experience and operational efficiency.
What you'll do
- Oversee inbound and outbound calls, email, online inquiries, and digital support
- monitor service levels, volumes, response times, and staffing
- manage scheduling and resource allocation
- supervise, coach, and evaluate Contact Center Specialists
- resolve escalated customer issues
- report and analyze performance
- support banking compliance, risk controls, audits, and process improvements.
What we're looking for
- Skills & competencies
- contact center administratorcustomer servicecontact center operationsteam leadershipworkforce schedulingcustomer experiencebanking complianceperformance analyticsprocess improvementdigital bankingsb financial groupdefiance oh
- Work arrangement
- Weekend coverage required
Why this role
Leadership role combining contact center operations, customer experience, compliance, analytics, and digital banking improvement.
About the employer
SB Financial Group Inc. is hiring for this role. Industry: Commercial Banking. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Commercial Banking
- Occupation code
- 11-1021.00
You'll be redirected to the employer's application page.
Listing ID: a293ea23-b65b-46f3-84bd-b0e90f42ee2b