Technical Product Analyst II

Job overview

The Technical Product Analyst II is an onsite role with a salary range of $25.00 to $30.00 per hour. This position is part of the Deluxe team, an organization recognized as a top workplace that invests in employee growth and well-being. This mid-level role provides technical customer service for Deluxe software solutions. The analyst is responsible for logging, tracking, and resolving complex client software issues, managing hot fix updates, and acting as a subject matter expert to mentor peers and ensure service level objectives are met.

What you'll do

• Resolve complex client software issues, manage hot fix updates, document troubleshooting methodology, participate in triage meetings, and mentor team members.

What we're looking for

Skills & competencies

full-time

day shift

onsite

deluxe

help desk

sql

troubleshooting

software support

technical analyst

$25-$30/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare, paid time off, employer-matched retirement plan, employee stock purchase plan, tuition reimbursement.

Why this role

Mid-level technical support role with a focus on complex software issues and hot fix management.

About the employer

Deluxe is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.