IT Support Technician II — Hybrid

Job overview

The IT Support Technician II role is hybrid in Anchorage, AK, with one day onsite at a client office each week and the remaining days working from home. The annual salary range is $55,000–$65,000. Dedicated IT provides managed IT services with a focus on healthcare. Working in the Service Desk, the technician resolves client technology issues and supports reliable day-to-day operations. The role combines ticket and user support, technical troubleshooting, documentation, and mentorship to deliver responsive service to healthcare and other enterprise clients.

What you'll do

• Resolve client issues through support tickets while meeting SLA requirements
• troubleshoot hardware, software, Microsoft 365, network, Windows, and virtual server issues
• document cases and technical information
• manage and escalate tickets with thorough notes
• coordinate EMR/EHR vendor support
• install software and support client projects
• train end users and mentor teammates
• identify and report potential major incidents
• provide responsive support to executive and senior leadership.

What we're looking for

Skills & competencies

it support technician ii

hybrid

anchorage ak

dedicated it

service desk

healthcare it

desktop support

microsoft 365

connectwise

network troubleshooting

windows support

$55k–$65k/year

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k) with company match
• eight paid holidays
• three weeks of paid time off plus one week of sick leave
• learning and development opportunities.

Why this role

Hybrid schedule with one onsite day per week; healthcare-focused managed service provider; requires 2–3 years in helpdesk or a similar advanced technical role and prior MSP experience.

About the employer

Dedicated IT is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.