Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is an onsite, full-time position at Serene Vegas Boutique Hotel in Las Vegas, NV. Compensation is not specified. The role is part of the hotel’s front desk division and reports to the Front Desk Manager or manager on duty. The agent supports guest stays by handling check-ins and checkouts, payments, reservation closeouts, and guest questions. The role also records shift issues, communicates hotel policies and reservation details, and assists guests with luggage and taxi arrangements.

What you'll do

• Answer hotel questions by phone, email, or in person
• collect, balance, and close out third-party reservations
• record shift issues and guest feedback or complaints
• use basic to intermediate computer skills
• communicate reservation, payment, and hotel policy information
• check luggage and call taxis for guests.

What we're looking for

Skills & competencies

hotel front desk agent

las vegas nv

serene vegas boutique hotel

kingstory overseas hotel management

full-time

guest check-in

guest checkout

reservation payments

customer service

front desk operations

Work arrangement

• Weekend coverage required

About the employer

Kingstory Overseas Hotel Management is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.