Technical Support Engineer

Job overview

The Technical Support Engineer role is hybrid, with the listing location in Richmond, VA. Compensation is not specified. The role supports Forgent Power’s Service organization and works with technical support, warranty, field service, and engineering teams. The position owns complex escalated equipment cases, performs advanced diagnostics and root cause analysis, and drives corrective actions. It also develops troubleshooting guidance and documents findings to improve service resolution and support customer operations.

What you'll do

• Investigate complex electrical-system issues and validate corrective actions
• own technically complex or repeat escalations through closure
• translate field failures into insights for product engineering and manufacturing quality
• develop troubleshooting procedures and diagnostic playbooks
• document root causes and resolutions in Salesforce
• and guide remote and onsite troubleshooting. Occasional travel of up to 10% may be required.

What we're looking for

Skills & competencies

technical support engineer

technical support

electrical systems

root cause analysis

escalation resolution

power distribution

salesforce

hybrid remote

richmond va

forgent power

troubleshooting

engineering collaboration

Work arrangement

• Weekend coverage required

Why this role

The posting describes a standard office environment or structured hybrid remote arrangement and occasional travel of up to 10%.

About the employer

Forgent is hiring for this role. Industry: Engineering Services. Sector: 54.