Customer Service Specialist

Job overview

The Customer Service Specialist is a full-time, onsite role based in West Jordan, UT. Compensation is not specified for this position, which supports retail store operations by assisting customers and maintaining store standards. This role exists to provide excellent customer service and support the store's sales goals. The specialist is responsible for product knowledge, inventory management, and ensuring a positive customer experience.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

west jordan ut

sherwin-williams

retail

sales

customer service

onsite

weekend required

no on-call

no travel required

Work arrangement

• Weekend coverage required

Benefits & perks

• Life, Career, and Connection benefits including health and well-being support, learning opportunities, and community engagement.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.