Customer Service Manager — State Farm Agent Team Member

Job overview

The Customer Service Manager — State Farm Agent Team Member role is onsite in Erie, Colorado. Compensation is $22–$26 per hour. The role supports Baille T Barbour State Farm's insurance agency and its customer service and growth goals. The manager handles customer inquiries and escalations, coordinates with agency colleagues, and maintains customer records and policy information. The role helps deliver client experiences that support the agency's relationships with the community.

What you'll do

• Answer and route phone calls, emails, and text messages
• manage customer claims
• take payments and answer billing questions
• assist with office tasks and paperwork
• handle escalated complaints
• maintain the customer database
• review coverage and process requested changes.

What we're looking for

Skills & competencies

customer service manager

state farm agent team member

erie co

$22–$26/hr

insurance agency

customer inquiries

claims

billing

policy changes

customer database

problem solving

401(k)

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), performance-based bonus, company parties, dental, health and vision insurance, free food and snacks, advancement opportunities, paid time off, and training and development.

Why this role

The posting lists the ability to become licensed in Property, Casualty, Life, Health, and other required areas.

About the employer

Baille Barbour - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.