Manager, Real-Time Support and Analytics

Job overview

The Manager, Real-Time Support and Analytics role is onsite in Chandler, AZ. The listed base pay range is $75,000–$85,000 per year. The role supports Boost Retail Wireless customer experience operations and EchoStar’s technology teams. This manager leads advanced technical support, resolves complex escalations, and improves operational performance. The work strengthens service-level results and customer support by using data-driven troubleshooting, team development, and workflow improvements.

What you'll do

• Lead and develop Level 2 Advanced Technical Support Specialists
• investigate escalations using SQL, API analysis, and scripting
• implement monitoring to identify trends and recurring issues
• develop technical training
• integrate AI-driven diagnostic and workflow tools
• collaborate with IT engineering and support leadership to turn performance insights into customer service improvements.

What we're looking for

Skills & competencies

manager

real-time support

analytics

chandler az

echostar

boost mobile

wireless systems

technical support

sql

api troubleshooting

ai diagnostics

$75k–$85k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible spending accounts, HSA, 401(k) with company match, employee stock purchase plan, career opportunities, and flexible time away plan.

Why this role

The role combines wireless systems support, SQL and API diagnostics, team leadership, and AI-enabled workflow improvement.

About the employer

EchoStar is hiring for this role. Industry: Wireless Telecommunications Carriers (except Satellite). Sector: 51.