Case Processing Support Specialist

Job overview

The Case Processing Support Specialist role is fully onsite in South Austin, TX, with pay of $22 per hour. The specialist supports a state-administered program working with the Social Security Administration to process disability claims for Texans applying for federal benefits. The schedule is Monday–Friday, 8:00 AM–5:00 PM, and the engagement is through August 31, 2027, with the opportunity for extensions. The specialist maintains accurate and confidential case records, enters and updates information in case-processing systems, and provides administrative and technical support to keep unit workflows moving. The role helps ensure claims-related processes proceed consistently and efficiently through document preparation, inquiry routing, records management, and application of established rules and procedures.

What you'll do

• Provide routine administrative and technical program support
• answer, screen, route, and respond to calls and requests
• prepare, edit, review, and distribute reports, forms, correspondence, and documents
• maintain electronic records, databases, and files
• enter and update data in Social Security Administration software and case-processing systems
• disseminate information to staff, agency partners, and the public as appropriate
• assist with coordination, tracking, documentation, and follow-up
• interpret and apply established rules and procedures.

What we're looking for

Skills & competencies

case processing support specialist

austin tx

peak performers

$22/hour

fully onsite

disability claims

social security administration systems

data entry

records management

confidential information

monday–friday

8:00 am–5:00 pm

hspd-12 eligibility

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance available from the first day of the month following 60 days of employment
• 403(b) retirement plan
• priority placement for qualified applicants with chronic medical conditions and/or disabilities
• weekly direct deposit.

Why this role

Requires eligibility to obtain and maintain the required Homeland Security Presidential Directive 12 security clearance. Benefits include medical, dental, and vision coverage available after the stated eligibility period, a 403(b) plan, priority placement for qualified applicants with chronic medical conditions and/or disabilities, and weekly direct deposit.

About the employer

Peak Performers is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.