Customer Service Representative and Dispatcher

Job overview

The Customer Service Representative and Dispatcher role is onsite in McFarland, WI, and compensation is not specified. Aire Serv provides heating and air-conditioning installation, maintenance, and repair services. The role handles customer support calls and service requests while coordinating appointments and assigning daily work. It also supports office operations and helps customers understand service options and resolve concerns.

What you'll do

• Answer incoming calls professionally
• schedule appointments
• assign daily work and calls to team members
• support marketing and sales of additional work
• complete work orders
• return customer calls and respond to complaints
• organize office operations
• and prepare and review purchase orders.

What we're looking for

Skills & competencies

customer service representative

dispatcher

customer calls

appointment scheduling

work orders

data entry

microsoft office

mcfarland wi

aire serv of madison

hvac services

customer complaints

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits vary by location.

Why this role

The posting is in Spanish and notes that benefits vary by location. Administrative experience is preferred.

About the employer

Aire Serv of Madison is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.