Insurance Senior Operations Manager

Job overview

The Insurance Senior Operations Manager role is onsite in Fort Smith, AR, and compensation is not specified; the posting describes a competitive base salary and full benefits. The role works directly with the president of First Western, an independent insurance firm. The manager oversees agency operations, staff, workflows, and performance while supporting strategic goals. The role helps improve efficiency, accountability, growth, and client service across the agency.

What you'll do

• Manage and develop staff
• oversee recruiting, onboarding, training, and performance evaluations
• audit workflows and improve procedures
• manage timecards, attendance, and staffing schedules
• monitor carrier production, retention, and performance
• support agency strategy, reporting, technology, budgeting, and planning.

What we're looking for

Skills & competencies

insurance senior operations manager

fort smith ar

first western

insurance operations

staff leadership

workflow management

agency operations

carrier relations

production reporting

applied epic

client service

employee stock ownership

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, dental and vision insurance, health insurance, retirement plan, and employee stock ownership.

Why this role

Insurance agency operations or management experience is preferred. The posting requires a PC license and lists experience with agency management systems and CRM platforms, including Applied Epic.

About the employer

First Western is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.