Attractions Attendant

Job overview

The Attractions Attendant is an onsite role based in Williamsburg, VA. Compensation is $14.50/hr, and this position supports the Great Wolf Lodge family entertainment center. This role exists to ensure guest safety and satisfaction across various attractions. The attendant contributes to the team by educating guests on equipment use, maintaining operational standards, and providing excellent customer service.

What you'll do

• Communicates with guests for transactions, to process registration and complete orders. Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines. Educates guests on game play and wand operation for MagiQuest. Maintains the daily operation of the MagiQuest game
• documents and/or escalates any game operation or effects issues to Retail Manager on Duty. Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction. Ensure the daily operation of the attraction adheres to operating procedure guidelines. Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment. Inspects all safety equipment to ensure proper function. Ability to assess and assist in possible emergency situations and help scared participants. Ensures the daily operation adheres to operating procedure guidelines. Provides outstanding customer service and engages in suggestive selling. Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing. Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting. Ensures attraction adheres to the highest standards of cleanliness, presentation, and service. To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies. Assists in other retail outlets/attractions as needed.

What we're looking for

Skills & competencies

full-time

day shift

williamsburg va

great wolf lodge

attractions

entertainment

customer service

hourly

$14.50/hr

weekend required

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, HSA, life insurance, 401(k) with match, PTO, parental leave.

Why this role

Full-time position with flexible scheduling.

About the employer

Great Wolf Lodge is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.