Customer Service Agent — Work at Home

Job overview

The Customer Service Agent role is work at home, with the listing associated with Carolina, SC. Pay starts at $11.50 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services through on-site and remote contact centers. The agent handles customer service, technical support, and sales interactions to resolve issues and support a strong customer experience. The role listens to customer needs, manages accounts, explains products and processes, identifies upgrade opportunities, and seeks first-call resolution.

What you'll do

• Listen to customers and resolve issues
• use systems and technology for account management
• recognize sales opportunities and apply sales skills to upgrades
• explain products and processes
• escalate customer dissatisfaction to managers
• work toward first-call resolution through effective problem-solving and call handling.

What we're looking for

Skills & competencies

customer service agent

work at home

carolina sc

mci careers

full-time

starting at $11.50/hr

customer support

technical support

customer sales

account management

first-call resolution

remote work

Work arrangement

• Weekend coverage required

Why this role

Work-at-home role; listing title references full-time and part-time options, while the feed classifies this listing as full-time; high school diploma or equivalent and age 18+ required; 20+ words per minute typing ability required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.