Bilingual Insurance Customer Service Representative — Entry Level

Job overview

The Bilingual Insurance Customer Service Representative role is in-office in Fremont, CA, with a stated base pay of $25–$30 per hour, plus commission and performance bonuses. Lin Zhao Insurance Agency is a Farmers Insurance agency serving clients’ insurance needs. The representative assists clients with policy service and updates, prepares quotes, follows up on leads, and recommends coverage based on client needs. The role combines customer service and sales goals, with training to develop insurance knowledge and client relationships.

What you'll do

• Assist clients by phone, email, and in person
• help with policy changes, renewals, billing, payments, and documents
• explain policy and carrier information
• address concerns and follow through
• follow up on leads, referrals, and quotes
• prepare quotes and assist with applications
• recommend suitable additional coverage
• maintain accurate records and protect confidential information.

What we're looking for

Skills & competencies

fremont ca

farmers insurance agency

$25–$30/hour base

mandarin or spanish

monday–friday

insurance customer service

policy updates

quotes

sales goals

entry level

no college degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 10 days of paid time off, 9 paid holidays, 5 paid sick days, hands-on training and mentorship, and reimbursement of licensing course tuition, exam fees, and application fees after successful licensing and starting employment.

Why this role

No prior insurance experience is required. Fluency in English and Mandarin Chinese or Spanish is required. The schedule is Monday–Friday; a high school diploma or equivalent is required, with no college degree required.

About the employer

Lin Zhao-Farmers Insurance Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.