Associate Account Manager

Job overview

The Associate Account Manager role is onsite in Baltimore, MD, and pays $22.82–$26.74 per hour. Alertus Technologies develops mass-notification solutions intended to help protect people during emergencies and improve readiness through timely warnings. The account manager supports customer satisfaction, engagement, and readiness by maintaining relationships, providing training, coordinating renewals, and connecting customer needs with internal teams. The role also helps customers expand their use of notification and automated crisis-response tools.

What you'll do

• Manage customer relationships and satisfaction
• proactively maintain contacts for continuity, training, and testing
• travel to customer sites
• support renewals and account growth
• educate clients on features and train staff
• gather feedback
• coordinate with internal teams
• communicate product requests
• pursue expansion and referral opportunities
• support tailored marketing and prospect winback efforts.

What we're looking for

Skills & competencies

associate account manager

customer success

mass notification

emergency readiness

account renewals

client training

customer relationships

baltimore md

alertus technologies

$22.82–$26.74/hour

full-time

travel 50%+

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays
• 401(k)
• medical, dental, and vision plans
• disability and supplemental insurance
• homebuying incentive
• employee referral bonuses.

Why this role

The listing requires ability to travel at least 50% of the time; 0–2 years of experience in a sales-driven company is noted, preferably in software or hardware.

About the employer

Alertus Technologies is hiring for this role. Industry: Other Communications Equipment Manufacturing. Sector: 33.