Bilingual Customer Service Representative — Spanish/English

Job overview

The Bilingual Customer Service Representative — Spanish/English role is hybrid, based in Miami, FL, and pays $15 per hour. The position is temporarily remote, with some days requiring office attendance. TS FITNESS provides customer service and administrative support to its members. The representative handles member issues and requests, processes cancellations and refunds, and conducts welcome calls. The role also assists field employees with contract issues and shares customer experience feedback with the corporate team to support service quality.

What you'll do

• Handle customer service issues by phone and email
• make inbound and outbound calls
• process cancellations and refunds
• conduct welcome calls for new members
• process member requests
• assist field employees with contract issues
• provide customer experience feedback to the corporate team
• perform other duties as necessary.

What we're looking for

Skills & competencies

bilingual customer service

spanish

english

member support

inbound and outbound calls

cancellations and refunds

hybrid

miami fl

ts fitness

$15/hr

monday–friday 8:50 a.m.–6:00 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• 15 days paid time off
• nine paid holidays and one paid floating holiday
• sign-on bonus mentioned, with terms unspecified.

Why this role

Full Spanish and English bilingual ability (reading, writing, and speaking) required. Schedule is 8:50 a.m.–6:00 p.m., Monday–Friday, with a one-hour lunch break. High school education or equivalent required; 1–2 years of customer service experience preferred.

About the employer

TS FITNESS is hiring for this role. Industry: All Other Personal Services. Sector: 81.