Order Support Specialist

Job overview

The Order Support Specialist role begins with onsite training in Charlottesville, VA, followed by a hybrid schedule of three onsite days and two remote days per week within Virginia. Pay starts at $17.20 per hour, with potential performance bonuses of up to $300 every three months. Crutchfield is a Virginia-based online retailer focused on customer service and consumer electronics. The specialist reviews customer orders, verifies details, and resolves discrepancies to support accurate processing and fulfillment. The role combines customer communication, order review, and coordination with internal departments.

What you'll do

• Review online orders for completeness and determine next processing steps
• contact customers by phone to verify details and resolve discrepancies
• validate billing information and product compatibility
• document reviews and customer interactions
• follow procedures and coordinate with internal departments to resolve order issues.

What we're looking for

Skills & competencies

order support specialist

crutchfield

charlottesville va

hybrid

$17.20/hr starting

customer support

order review

online retail

consumer electronics

onsite training

performance bonus

tuition reimbursement

401(k)

health insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Two health insurance plan options
• dental and vision options
• wellness program
• tuition reimbursement
• 401(k)
• relaxed dress code
• employee discounts
• pet insurance option
• disability and life insurance options
• FSA and HSA options
• $500 hiring bonus.

Why this role

Includes approximately four to five weeks of onsite classroom training; the next training class is scheduled to begin October 12, 2026. The schedule includes some evenings until 8 p.m. and at least one weekend shift.

About the employer

CRUTCHFIELD CORPORATION is hiring for this role. Industry: Electronics and Appliance Retailers. Sector: 44.