Call Center Associate

Job overview

The Call Center Associate is an onsite role based in West Boylston, MA, offering a salary range of $50,000 to $70,000 per year. This position supports the sales and marketing operations for Renewal by Andersen, a leader in the window-replacement industry. The role exists to provide exceptional customer service by engaging with homeowners interested in company products. The associate is responsible for identifying customer needs, scheduling appointments for sales consultants, and maintaining positive communication to drive business goals.

What you'll do

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
• Identify customers unique home situations.
• Schedule appointments for our Sales Consultants to go out to price and sell the job.
• Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
• Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.

What we're looking for

Skills & competencies

full-time

day shift

west boylston ma

renewal by andersen

customer service

inside sales

no cold calling

$50k-$70k/yr

weekend availability

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, Teammate Assistance Plan, Tuition Reimbursement, 401k with 50% match up to 6%, Paid Time Off, Company Paid Holidays, Paid Volunteer Time.

Why this role

No cold calling, weekly and monthly bonuses, streamlined growth and development plan, work from home eligibility after 1 year.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.