Customer Service Associate

Job overview

The Customer Service Associate role is onsite in Concord, NC. Compensation is not specified. The posting describes store work supporting Big Lots’ provision of essential products and value to local communities. The associate helps customers navigate merchandise and complete purchases while supporting store readiness, stocking, and safe operations. The role contributes to an effective store operation through customer engagement, accurate transactions, and merchandise handling.

What you'll do

• Greet customers and assist with merchandise selection
• answer questions about the store and merchandise
• process transactions and handle customer funds using the point-of-sale system
• help maintain a clean, well-stocked store
• unload and organize merchandise
• transport stockroom merchandise to the sales floor
• stock shelves and recover merchandise
• remain aware of customer activity to support a safe shopping environment
• perform other assigned duties.

What we're looking for

Skills & competencies

customer service associate

retail

customer engagement

point of sale

merchandise stocking

store operations

concord nc

variety stores

big lots

flexible schedule

walk-in interviews

full-time

Work arrangement

• Weekend coverage required

Why this role

The posting advertises daily walk-in interviews from 9 AM to 4 PM Monday through Friday; the role requires flexible availability that may include days, evenings, weekends, and holidays.

About the employer

Variety Stores LLC is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.