Front Desk Supervisor

Job overview

The Front Desk Supervisor role is onsite in Fort Mill, SC. Compensation is not specified. The position manages hotel front-desk operations and front-office administration in line with company standards for guest satisfaction, quality, cleanliness, safety, and security. The supervisor oversees front-desk service, manages costs within budget guidelines, resolves guest complaints, and may perform front-desk agent tasks such as using phone systems, handling reservations, and checking guests in and out.

What you'll do

• Manage hotel front-desk operations and front-office administration
• maintain company standards for quality, cleanliness, guest satisfaction, safety, and security
• manage costs within budget guidelines
• respond to and resolve customer complaints
• occasionally perform front-desk agent duties, including PBX, reservations, and guest check-in and check-out.

What we're looking for

Skills & competencies

front desk supervisor

fort mill sc

primo investments

hotel

front desk operations

guest satisfaction

complaint resolution

reservations

check-in

check-out

microsoft word

microsoft excel

Work arrangement

• Weekend coverage required

About the employer

Primo Investments LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.